Cross-Cultural Training

Our training moves the employee away from sophisticated cultural stereotypes and towards effective interpersonal relationships.

It has five components:

1. Effective nonverbal communication skills

This training contains culture general approaches to read a person's gestures, speech characteristics and facial expressions of emotion. It has been validated with 116 Soldiers.

2. Effective verbal communication skills

This training develops listening skills and effective methods for expressing thoughts and intent. It uses stories from cross-cultural communication experts and "war stories" from foreign and host national participants. It is undergoing validation with Soldiers and Marines.

3. Perspective taking

This training develops skills for taking the perspective of someone very different from oneself. It was developed with Harvard's Graduate School of Education and validated with over 500 Soldiers, Marines and social scientists.

4. Building rapport

This training emphasizes the importance of getting beyond cultural stereotypes and dealing with host-nationals as individuals via an interpersonal exchange. It is undergoing validation with Soldiers and Marines.

5. Emotion regulation

This training develops skills in regulating one's emotions in confusing and often stressful cross-cultural exchanges. It has been validated with Soldiers.